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Privacy & Legal Policies

At SmartSmile we recognise the importance of protecting the privacy of all our customers who visit our site.
We also believe it is important to inform you about how we may use any personal information you provide us. For this reason we encourage you to read our Privacy Policy carefully.
This web site is owned and operated by Fraser Smith Lowe Dentists Limited and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of the personal information that you may supply to us through your conduct on the SmartSmile web site.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.
We recognise the importance of protecting the privacy of information collected about visitors to SmartSmile in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Your Personal Information
While users may view our site by browsing anonymously, any personal information collected about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in New Zealand.
Use of information provided
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for secondary purposes that are related to the primary purpose.  Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Collecting information on registered members
If you choose to register with us we collect personal information about you in order that you may take full advantage of our services and we can best meet your needs. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers and we may use this information to update you with emails such as newsletters, promotional material and other information. You may access this information at any time by logging in and going to your account.
If at a later date you no longer wish to be registered you need only contact us and we will unregister you and delete your details from our records.

Under normal circumstances we do not share or disclose information with third parties. However we may disclose personal information when we believe in good faith that the law requires disclosure.
In addition, where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we are continually reviewing and updating our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we endeavour to take all reasonable steps to protect the personal information you may provide us with. 
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.


Collecting Information for Users

IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

We use cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your session ID and are a way of monitoring single user access.  This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Access to Information
We take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites
On occasion we may offer you information or links to third party websites through our on-line activities.. Our online booking system in particular is operated by a third party website. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before providing your personal information on any other website, we advise you review the terms and conditions and the privacy policy of that website.
Problems or questions
At SmartSmile we welcome and appreciate any feedback you may have. If you have any further queries relating to our Privacy Policy, or you have a problem do not hesitate to contact us on the contact details provided.


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Fraser Smith Lowe Dentists
267 Pakuranga Road
Auckland 0632
New Zealand



Phone: 09 576 7676fb
Fax: 09 576 2672
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